Terms & Conditions

Terms and Conditions


  1. General
  2. Conclusion of contract
  3. Pricing And Payments
  4. Prices Variation
  5. Shipping
  6. Customs
  7. Returns And Refunds
  8. Promotions
  9. Complaints
  10. Privacy Policy
  11. Intellectual Property Rights






Luxury Lingerie Box is a company registered in the United Kingdom under registration number 14788047 registered at Justa House 204-208 Holbrook Lane, Coventry, England, CV6 4DD.




These Terms and Conditions govern the selling terms of all orders placed by customer(s) (hereinafter referred to as “you” or the “Customer”) on the domain luxurylingeriebox.com (referred to as the “site”), from the moment you place an order until payment and delivery. By ordering a product, you agree to be legally bound by these Terms and Conditions.

Please ensure you have read and understood them before placing an order.


You must be at least 18 years of age in order to view or possess material of an adult nature.


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province or country of residence, or that you are the age of majority in your state or province, or country of residence and you have given us your consent to allow any of your minor dependents to use this site.


You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).


You must not transmit any worms or viruses or any code of a destructive nature.


A breach or violation of any of the Terms will result in an immediate termination of your Services.




Luxury Lingerie Box reserves the right to amend these Terms and Condition at any time. The new version will not be backdated, and the Parties shall only be bound by the Terms & Conditions which are online the day the order is placed.







By placing an order on the Site, you agree to purchase products subject to these Terms and Conditions. On Site you will follow the below steps in completing your order.


  • Find the product(s) you want on the Luxury Lingerie Box site.
  • Select the size(s) you require and press ‘Add to Cart’.
  • Once you’ve added all the items you require to your cart, select ‘checkout’.
  • You will be asked for your shipping and billing details.
  • Review your order to ensure all items & details are correct.
  • Press ‘Complete Order’.
  • You will then receive an order confirmation via email to the email address provided at the time of ordering.




In the improbable circumstance we are unable to fulfil your order for whatever reason, an email will be sent to the address supplied when you placed the order and all possible solutions.




Remember to check your cart and delivery information to ensure your order is correct before pressing the ‘Place Your Order’ button, as we may not be able to amend or cancel your order once it has been submitted. Please note order cancellations or changes to orders may not be possible.




Luxury Lingerie Box reserves the right to reject or cancel your order fulfilment of all orders placed on the Luxury Lingerie Box website. We explicitly reserve the right to not accept your order for any of the following reasons:


  • The product is unavailable.
  • Your billing information is not correct or not verifiable.
  • Your order has been suspected of fraudulent activity.
  • We could not deliver to the address provided by yourself.
  • In the event of misspelling, pricing or other errors or mistakes in the website information.






The product prices displayed on the website are inclusive of Value Added Tax (VAT). Shipping rates are applied per order. The shipping rates are dependent on the country in which your order is being shipped to.




Luxury Lingerie Box reserves the right to change or update information at any time without any prior warning, including errors with prices, details and descriptions which may appear on the Site.




There are various payments available to you which will be available upon adding your country during the checkout process including debit, credit card, PayPal, Amazon Pay, and Apple Pay.




All payments are subject to validation checks and authorisation by the payment service provider or merchant you have chosen. If the provider refuses to, or does not for any reason  authorise the payment, you will then be notified by email and/or during checkout.






Conversion rates may apply to prices across destination specific stores.




Luxury Lingerie Box reserves the right to change the price of a product at any time without any forewarning. Any orders placed prior to this change cannot be amended to the revised price. The price variation are due to conversion rates based on the country in which you are placing your order.






All orders made on the Luxury Lingerie Box website are despatched from the UK. We aim to get all orders out on the same day; however, due to volumes this is not always possible. Tracking numbers, if applicable, are included in your shipping confirmation email.




Depending on where you are located, you will be given various delivery options. The amount of the delivery fee will depend on the delivery option you decide to choose. You will be able to find all the delivery methods available for your country during the checkout process.




We aim to dispatch all orders within 48 hours from the moment of purchase. Delivery is dependent on the choice of courier.




Free delivery is only applicable to orders over the specified basket value as declared on the Luxury Lingerie Box site homepage. Your order will be despatched with our Standard Delivery service.




We will carry out a pre-authorisation check on the payment method used for purchase to ensure there are sufficient funds to complete the transaction. The product you have purchased will not be dispatched until this check has been completed and payment has been captured.




Luxury Lingerie Box cannot be held accountable for parcels delayed to reasons beyond our control, including but not limited to the following: Customs, service strikes, civil commotion, riot, invasion, weather, natural disasters, fire, epidemics.







Countries outside of the European Union may be subject to additional duties to be paid. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you reside in; payment of these is necessary to release your order from customs on arrival. You will need to liaise with your local delivery centres to arrange for the payment.




If you refuse to pay the duties to release your order, the order may subsequently be abandoned by the courier and made non-refundable. Luxury Lingerie Box will make every effort to ensure the parcel can be shipped back to the warehouse and refunded. Shipping and handling fees may in this case be applied to the customer.




By law, Luxury Lingerie Box is required to state the correct amount paid for any outgoing international package. Any requests to change this information will be denied.






You can return products up to 14 days after your despatch date. Returns are accepted provided that the product is in its original condition, with all labels and tags still be attached, with no stains, marks, pulls or rips of garments. Please note our Refund Policy may vary throughout peak sales periods.


Returns of any non-clothing products such as erotic toys are not prohibited.


If any free gifts are provided with the order, they must be returned in their original packaging and unused.




You are responsible for any costs incurred when returning the items, undamaged and used.




Once your return reaches our warehouse and has been processed by our Luxury Lingerie Box team, we will issue your refund providing it is in an acceptable condition as it was dispatched upon purchase. We will endeavour to complete your return within 48 hours on working days (Monday-Friday). Please allow up to 5 working days for your funds to arrive back into your account.




Refunds can only be made to the same payment method used when placing the order.






Once a Luxury Lingerie Box Gift Card has been issued, the card becomes that customers’ property and any Gift Cards cannot be used in the purchase of any other Gift Card or sold.




Only one discount code is permitted to be used per order. Luxury Lingerie Box reserves the right to refuse or cancel the use of a discount code without consent or explanation.




Discount code is only applied when entered upon checkout.




Discount code cannot be used in combination with any other discount code or offer and is valid on full price lines only.




Discount code excludes include and not limited to Gift Cards, Gift Wrap, box packaging and delivery.




Any offers or gift cards cannot be applied to previously ordered items.




All items are subject to availability at time of order.







Luxury Lingerie Box takes all complaints very seriously and try to resolve disputes as soon as they arise. Customers wishing to make a complaint are encouraged to contact our Luxury Lingerie Box Team as soon as possible in writing. You can do this by emailing us at contact@luxurylingerieboutique.com






Please check our Privacy Policy which forms part of these Terms and Conditions






Luxury Lingerie Box owns all intellectual property rights on the website and in the material published on it. These works are protected by copyright and trademarks laws worldwide.